Incident Support Manager - London, S.East 4888/2 Concept IT All UK £34000 - £36000 per annum + benefits Email bal.summan@concept-it.com                         Incident customer calls manager is required to manage a team of around 12-15 customer call allocators ensuring that all incidents are logged and resolved within client's SLA's without fail. You will need to have a background in; performance management, Disciplinary, Rota's, Sickness and coaching and supporting team members (motivation) to achieve goals. This is a critical role within my customer's team and you will need to demonstrate achievement in all of these areas. For a more detailed job spec please send your CV in the first instance to robert.taylor@concept-it.com. This is a site based role and does not come with a car or car allowance. Basic salary is c£35,000 + benefits and a working knowledge of ITIL foundation would be highly advantageous.                 incident     WARNING To be employed in the UK you need to have all the proper documentation which allows you the legal right to work in the UK. It is also illegal to employ anyone in the UK without the proper authorisation. Do not apply for this job if your status is not appropriate.